1.Army Public School, Ahmednagar (Maharashtra) :  April 2017 – December 2018.

1)Was a class teacher for mid school - 7^th standard. Strength – 40 students.

2)English language teacher for 3 other sections too.

3)Earned high marks for the quality of classroom teaching, lesson plans and instructional materials used in English language teaching.

4)Developed innovative approaches by conducting small group and individual classroom activities.

5)Organize parents teachers meet to maximize student learning opportunities and develop forward thinking plans to correct ongoing issues.

6)Attended a variety of professional development workshops centered on learning goals, classroom management, student motivation and engaging learning activities. FDRC New Delhi, Dec 2017.

7)Encouraged students to be understanding with others.

8)Used the positive reinforcement method to redirect poor behavior.

9)Assigned lessons and corrected homework.

2.Accenture BPO Services, Gurgaon :  November 2014 – November 2016.

10)Was a Team leader in a newly transitioned process of PR to PO.

11)Monitored and ensured delivery of work across the entire process as per agreed service delivery timelines.

12)Was accountable for day-to-day operational management of the process, adherence to SLAs, metrics.

13)Manage relationships with multiple stakeholders internally and externally across different functions. 

14)Was accountable for performance of the team.

15)Managed customer relationship.

16)Was responsible for driving and meeting HR metrics in the team.

17)Conducted Process Knowledge Tests for the team.

18)Managed daily reporting, attendance tracker, daily numbers reconciliation and daily allocation of tasks.

19)Conducted weekly coaching and feedback sessions with the team.

20)Shared and imparted process updates with a focus on continuous improvement.

21)Identified potential vendors based on approved purchase requisitions and prepared enquiry documents for  the same.

22)Sent enquiry to vendors and resolve vendor queries within specified timeframes (Along with vendor reminders to respond to enquiry) 

23)Received quotations from vendors .Negotiated with vendors in line with approved negotiation strategy and finalized Price & Payment terms and Delivery terms.

24)Created Purchase Orders / Service Orders and sent them to vendor and coordinated delivery of products.

25)Attempted Spot buy savings.

3.CSC Noida -  Senior Analyst Sept 2012 - Sept 2013.

1) Account Management - CHRYSLER (Procurement , Maintenance , Renewals of software licenses).

1)Procurement of new licenses for the client based on the expiration date of the software.

2)Co-ordinate with different suppliers for the best possible price.

3)Ensure timely renewal of software for the client.

4)Monitor and manage the service issues raised by the account on daily basis.

5)Work with the Vendor to ensure that corrective actions are taken for the issue at hand.

6) Action items are set up to address the 'Root cause' of the problem, so as to keep the problem in check for future.

7)Identify generic improvement opportunities and work with the Vendor and company to implement. 

8)Review, document and implement operational procedures.

9)Identify opportunities to reduce costs.

10)Drive the Vendor Governance Meetings (Account Review) ensuring that there is a planned agenda, minutes and actions. Take ownership of relevant work streams and service improvement plans.

11)Escalation Matrix ,Performance Statistics, Customer Satisfaction, Internal Ops Reporting Pack,Cost Savings ,Service Improvements ,Meeting attendance report.

              3.  Genpact Pvt Ltd – April 2006-Sept 2012.

1. Single contributor role for Parts Ordering and Inventory Management.

1)Deal with customer based out of Europe for parts registration in GE warehouse, Sweden.

2)Handling queries regarding Global Parts Order.

3)Interaction with the vendors and clients globally on e-mails and calls.

4)Handling Escalations.

5)Handling RFI, RFP’s.

6)Handling weekly calls related to parts order status.

7)Generating weekly reports related to parts order & inventory management.

8)Handling PO / GE dispatches related issues from Field Engineers.

9)Training the new hires on the process.

10)Assessing new hires on their performance.

11)Render one on one feedback for the team.

12)Preparing Process knowledge tests for the team every month.

13)Arranging for process refreshers weekly/fortnightly for the team as per the requirement.

14)Conduct TNA to identify training gaps and suggest process improvements.

15)Develop and organize training manuals, multimedia aids and other training materials.

16)Chart out training calendar.

17)Understand and comply to the SOP"s and Quality parameters.

18)Taking care of the Training Inventory.

                                    2. Voice Coach (June 2010- June2011)

1)Monitoring calls for the team on NICE software and helping them to improve on their soft skills.

2)Imparting soft skills trainings like Conference calls essentials, Bridging feedback, Customer centricity, after market services.

3)Facilitate behavioral and grammar trainings.

4)Effective documentation and file maintenance.

    Achievements:

1)Was selected by the organisation for a business transition in Sweden.

2)Successfully transitioned a new process in Feb 2009.

3)Process was related to parts registration in GE Warehouse and end to end process of parts ordering and inventory management.

4)TTT 1 trained and certified.

5)Was promoted as a Process trainer for the process FE Cares in May 2008.

6)Was able to remodel the standard process training module from 6 weeks to 4 weeks

7)Was nominated as one of the Best performers with highest scores in communication Skills.

8)Have won direct appreciations from the customer.

9)Have been awarded several times for ‘Best Class Teacher’.

10)Was able to deliver the best academic results for my class during the academic session in not only English but all the subjects.

§Three Years Bachelor’s Degree in Arts in July 2006 from Sophia College, MDS University –Ajmer, India.

§Master of Arts (English) from Sophia College, MDS University –Ajmer, India.

§Diploma in Management from ICFAI National College – Gurgaon, India.

§Bachelor of Education, Kashmir University, India.

§TESOL Certified from INTESOL India.